Question
What is the T1TAN returns procedure?
Answer
If your product fulfils the conditions for a return, please follow the instructions below:
- Create a returns label and attach this to your package (alternatively mobile return)
- Send your safely packaged product(s) back to us
- As soon as we have received your return package, you will receive confirmation from us via e-mail (this can take some working days)
- We will verify and process your return (this can take up to 10 working days)
- As soon as your return has been completely processed, we will reimburse you for the value of the good(s) returned, minus any applicable delivery costs, using the same payment method that you originally used to pay for your order.
IMPORTANT: no exchange possible
We do not offer direct exchanges for products, so if you would like to order a different model or different size, please place a new order in our online shop. This is the fastest and easiest way for you to receive your desired products. Please note that we cannot subsequently apply any multi-order discounts to your new order.
Return address
From the 🇺🇸 US and 🇨🇦 Canada:
Please send your return articles to the following address at your own expense:
Roberto Llamas
c/o T1TAN US
1110 Silva Ln
Alameda, CA 94502
USA
From other countries:
Please send your return articles to the following address at your own expense:
VDS Fulfillment
c/o T1TAN GmbH
Siemensstraße 14
37412 Herzberg am Harz
Germany