When will I receive a message to confirm that my return has arrived at your warehouse?
Shortly after your return has reached our warehouse through DHL, you will receive confirmation of this by e-mail.
Please note that it can occasionally take up to 5 days for your returns delivery to reach us.
Your return will be processed within a maximum of 10 working days after its arrival in our warehouse.
Important: if you have not received an e-mail confirmation of your return 1 week after sending, please contact us directly at email@example.com