Question
How long does it take for me to receive a reimbursement for my return and how is the refund amount calculated?
Answer
It can take a maximum of 10 working days for you to receive your refund after we have received your return.
Example 1: you order 1 pair of gloves and send 1 pair back
Calculation steps
Invoice amount inc. €4.90 delivery |
64,89 € |
- Delivery cost (this is not refunded) |
4,90 € |
= Credit amount |
59,99 € |
Example 2: you order 2 pairs of gloves and send 1 pair back
Calculation steps
Invoice amount |
119,98 € |
- Goods value of the return |
59,99 € |
= Credit amount |
59,99 € |
Example 3: you order 3 pairs of gloves and send 2 pairs back
Calculation steps
Invoice amount (multi-order discount for 3 pairs: €59.99/pair) |
179,97 € |
- the price of the pair you are keeping (multi-order discount becomes invalid) |
59,99 € |
= Credit amount |
119,98 € |