Question
How long does it take for me to receive a reimbursement for my return and how is the refund amount calculated?
Answer
It can take a maximum of 10 working days for you to receive your refund after we have received your return.
Example 1: you order 1 pair of gloves and send 1 pair back
Calculation steps| Invoice amount inc. €4.90 delivery | 64,89€ |
| - Delivery cost (this is not refunded) | 4,90€ |
| = Credit amount | 59,99€ |
Example 2: you order 2 pairs of gloves and send 1 pair back
Calculation steps| Invoice amount | 119,98€ |
| - Goods value of the return | 59,99€ |
| - Delivery cost (as the final invoice amout is less than the free delivery minimum of €75) | 4,90€ |
| = Credit amount | 55,09€ |
Example 3: you order 3 pairs of gloves and send 2 pairs back
Calculation steps| Invoice amount (multi-order discount for 3 pairs: €49.99/pair) | 149,97€ |
| - the price of the pair you are keeping (multi-order discount becomes invalid) | 59,99 |
| - Delivery cost (as the final invoice amount is less than the free delivery minimum of €75) | 4,90€ |
| = Credit amount | 85,08€ |
Please note: if the final invoice amount for the items you are keeping is below the minimum spend required for free delivery, you will not be reimbursed for delivery costs that you have already paid. If you place an order that is delivered free of charge, but, after returning certain items, the final invoice amount is less than the minimum spend required for free delivery, the delivery costs will subsequently be deducted from the credit amount.