Question
How long does it take for me to receive a reimbursement for my return and how is the refund amount calculated?
Answer
It can take a maximum of 10 working days for you to receive your refund after we have received your return.
Example 1: you order 1 pair of gloves and send 1 pair back
Calculation steps| Invoice amount inc. €4.90 delivery | 64,89 € |
| - Delivery cost (this is not refunded) | 4,90 € |
| = Credit amount | 59,99 € |
Example 2: you order 2 pairs of gloves and send 1 pair back
Calculation steps| Invoice amount | 119,98 € |
| - Goods value of the return | 59,99 € |
| = Credit amount | 59,99 € |
Example 3: you order 3 pairs of gloves and send 2 pairs back
Calculation steps| Invoice amount (multi-order discount for 3 pairs: €59.99/pair) | 179,97 € |
| - the price of the pair you are keeping (multi-order discount becomes invalid) | 59,99 € |
| = Credit amount | 119,98 € |