Where can I find the delivery status of my order?
You will receive a confirmation of your delivery from us via e-mail. In this e-mail you will find a link to the DHL delivery portal. Here, you can track your order in real time.
- It can take up to 24 hours before your delivery status updates. This may be due to the fact that although we have created a delivery label and sent out your package, DHL may only scan the label once it arrives in the distribution centre.
- Your order is only sent out after completion of the payment procedure. With payments made via bank transfer, this can take 1-3 days.
- If the delivery status of your order does not change after 3 working days, please get in touch with us via e-mail at firstname.lastname@example.org , quoting your order number. We will verify your delivery status with DHL.